Refund policy

Because all items are handmade to order, all sales are final and we are unable to accept returns or exchanges for change of mind or style preference.

If your piece isn't quite what you expected, reach out within 5 days of delivery - we are happy to see if there's a fix (adjustment, alternate style, etc.) on a case-by-case basis, though this isn't guaranteed.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@calimoana.com. Include your order number and clear photos of the item and packaging. If the issue is confirmed, we will offer a replacement or an appropriate solution.

Shipping Issues
Once an order has been shipped, we are not responsible for delays caused by the shipping carrier. If your package is lost in transit, please contact us and we will help investigate.

Contact
Questions about your order? Reach us at:
hello@calimoana.com

We appreciate your support of handmade products.